Our Guarantee & Warranty - CleanRun Air Duct Cleaning Scottsdale

The CleanRun Air Duct Cleaning Scottsdale Guarantee

When we pull our vans out of your driveway in Scottsdale, the job isn’t finished. It’s documented. Every duct run we touch gets photographed before we start and after we’re done, and those photos go to you as part of the standard job record. We’ve done this since Tomas Reyes opened CleanRun in 2013, and we’ve held to it through more than 52,000 homes. Our guarantee is simple: if the work isn’t right, we make it right. That’s not a slogan on a magnet. It’s Haven Standard Clause 5, and it comes in writing on every job.

Call (928) 267-0992

Scottsdale homeowners deal with a specific set of conditions. The Sonoran dust season runs from March through June, and that fine particulate doesn’t stay outside. It loads up in return plenums, the box that connects your HVAC system to the ductwork, and it compacts in the elbows of duct runs where airflow changes direction. We’ve pulled two-inch buildup out of systems in McCormick Ranch that were serviced six months prior by companies that didn’t photograph a thing. Our guarantee means you don’t take our word for it. You take the photo record.

What’s Covered

• Workmanship on every duct run, register, and plenum connection. We guarantee that the scope of work described in your written price agreement is completed to trade standard, with negative-pressure extraction used where specified and all access panels resealed.
• Parts handling and equipment protection. Our crews use Rotobrush, Nikro, and Abatement Technologies equipment on duct cleaning jobs, and Honeywell, Aprilaire, and Guardsman components on air quality and sanitizing work. We guarantee these tools are operated according to manufacturer specification, and we guarantee your HVAC components are protected from damage during service.
• Cleanup beyond the vents. We guarantee the work area is left as we found it. That means drop cloths on flooring, vacuuming of any debris dislodged during register removal, and wipedown of surfaces our equipment contacted. If we tracked dust from your plenum into your hallway, we didn’t finish the job.
• On-time arrival with named technician notification. Haven Standard Clause 3: Verified Crews means your technician is background-checked, uniformed, and identified by name before arrival. We guarantee you know who’s coming and when.
• Honest pricing with zero invoice surprises. Haven Standard Clause 1 is non-negotiable: written price before any work starts, every time, on every job. We guarantee the number on your agreement matches the number on your final invoice. No per-vent add-ons. No “we found mold” upsells after the panel’s off. If we discover a condition that changes scope, we stop and write a new price before proceeding.

Our Satisfaction Promise

If something about the work isn’t right, you call us. A live person answers, because all CleanRun calls are answered by a live person. You describe what happened, or what didn’t happen, or what the photo record doesn’t match. We don’t route you through a satisfaction survey that dumps into a spreadsheet. We send someone back. The 365-Day Done Right Promise means we return and correct the deficiency at no charge, or we explain in writing why the original work met scope and what options exist if you want additional service.

We’ve honored this promise on duct sealing jobs in Paradise Valley where the homeowner noticed airflow imbalance three months later. We found a disconnected flex run at a register boot that our crew had missed during the initial sealing. We reconnected it, re-tested static pressure, and updated the photo record. The original price didn’t change. The homeowner had the documentation from both visits. That’s how the promise works in practice, not in theory.

The photo record is your leverage in this process. If you believe a duct run wasn’t cleaned and the before-and-after images show no visible change, that’s an immediate trigger for the Done Right Promise. We don’t argue with our own documentation. We’ve built our reputation in Scottsdale on this since 2013, and we maintain it job by job.

Before

After

Licensed & Insured Backing

The guarantees above rest on credentials you can verify. CleanRun Air Duct Cleaning Scottsdale is licensed and insured, with coverage that protects your property while our crews are inside your home. This isn’t abstract protection. If a technician damages drywall accessing a plenum, or if equipment causes a scratch on flooring, the remedy comes from our coverage, not your homeowner’s policy or your patience.

Licensing means we’ve met Arizona’s requirements for HVAC-related work, including the mechanical and safety standards that govern duct modification, sealing, and cleaning in occupied residential structures. Insurance means if something goes wrong beyond the scope of a simple callback, you have a path to recovery that doesn’t depend on our good intentions. The Done Right Promise handles workmanship issues. Licensing and insurance handle the edge cases that no honest contractor pretends don’t exist.

Tomas Reyes has operated under this structure since founding CleanRun in 2013. The Haven Standard, which governs every independently owned and operated location, requires both credentials be maintained current and be producible on request. We don’t bury this information in footer links. We state it because it’s the actual foundation of every promise on this page.

How to Use Your Guarantee

Keep your written price agreement and your photo record. These are your job documentation, delivered standard on every visit. If you need to invoke the Done Right Promise, call (928) 267-0992. A live person will pull your job record, review the scope and the photo documentation, and schedule correction if warranted. For claims involving property damage, we’ll provide our insurance carrier’s contact directly.

We also offer a Free Second Opinion on any written estimate from another duct cleaning company serving Scottsdale. Bring their quote. We’ll put our number next to it in writing, with the same upfront pricing guarantee and the same photo record commitment. No charge for the comparison, and no obligation to book.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Scottsdale, serving Scottsdale since 2013.